Your reviews answered. Your social media active. Your restaurant's voice protected.
Review Concierge handles your review replies on Google, Yelp, and TripAdvisor and keeps your social media active across Instagram, Facebook, TikTok, Google Business Profile, X, and YouTube — human-reviewed before it goes live. Plans start at $149 per month.
“Stopped in on a Wednesday morning — flat white was perfect, the new pastry case had nothing labelled. Loved it anyway, will be back.”
Maya, thank you — we’re labelling the pastry case next week (the cardamom bun was the new one). See you Wednesday.
— Maren, on behalf of the team
Why Review Concierge
The work behind a five-star restaurant week, week after week.
Reviews move the room. Social keeps you findable. Owners can’t keep both moving and still run service — so we take the steady, unglamorous parts off your plate.
Google, Yelp, and TripAdvisor are monitored for you. You get back to the dining room and the kitchen, not the phone.
Coverage runs 7 days a week and reviews are typically answered within 48 hours — every day of the year.
Your tone, signature dishes, and house rules are captured during onboarding. Every reply is human-reviewed before it goes live.
One voice across every channel. Your regulars recognise the reply even when the manager is running dinner service.
Negative reviews are handled in your established voice. Sensitive situations are flagged for your attention before a reply is published.
How it works
Four steps from signup to live replies.
No dashboard to learn, no seats to assign. The work runs itself once your voice is set.
- 1
Choose your plan
Pick Starter, Standard, or Combined based on whether you also want social media posts each week.
- 2
Complete onboarding
Share your business details, review profiles, and social accounts. We confirm the setup before any reply goes live.
- 3
We learn your restaurant’s voice
Your tone, preferred signature, and any house rules are captured so every reply sounds like your team.
- 4
We manage your reviews and included social content
Review responses and your included weekly social posts are drafted, human-reviewed, and posted on schedule.
Plans, in three tiers
Simple monthly plans. Cancel anytime.
Every plan includes Google, Yelp, and TripAdvisor managed simultaneously. Standard adds one weekly social post; Combined adds three — each adapted across all six supported platforms.
Starter
For independent restaurants and cafés that want their Google, Yelp, and TripAdvisor reviews monitored and answered.
- Google, Yelp, and TripAdvisor managed simultaneously
- Up to 5 review responses per day per platform
- Up to 15 review responses per day in total
- Responses posted within 48 hours
- Review coverage 7 days a week
Standard
Everything in Starter, plus 1 social media post per week adapted across six platforms.
- Everything in Starter
- 1 TOTAL social media post per week
- Posts across Instagram, Facebook, TikTok, Google Business Profile, X, and YouTube
- Up to 5 review responses per day per platform · 15 per day total
- Review coverage 7 days a week
Combined
Everything in Standard, plus 3 social media posts per week across the same six platforms.
- Everything in Standard
- 3 TOTAL social media posts per week
- Posts across Instagram, Facebook, TikTok, Google Business Profile, X, and YouTube
- Up to 5 review responses per day per platform · 15 per day total
- Review coverage 7 days a week
One-time startup fees: $136 total.
$49 onboarding and account configuration, plus $29 each for Google, Yelp, and TripAdvisor. The $29 per-platform fee applies whether we configure an existing listing you already own or create and verify a new one for your business. Charged once on your first payment — never recurring.
Why Review Concierge
Restaurant-owned. Restaurant-focused. Restaurant-priced.
We work with independent restaurants and cafés because that is the business we understand. Transparent monthly pricing, hands-on service, and a human review on every customer-facing reply.
Transparent pricing
No hidden fees.
Three plans, three prices. The one-time startup fee is disclosed before you commit. Move up, move down, or cancel anytime.
Restaurant specialization
Built for the room.
Cafés, bakeries, and independent restaurants — not generic local businesses. Your tone, menu, and service patterns are captured during onboarding so replies fit your house.
Human review
A person reads every reply.
The reply and the post are reviewed by a person before publication. Technology may help with efficiency; the sign-off is human.
Hands-on service
A team, not a tool.
Replies the same business day, sensitive situations escalated before they go live, and onboarding handled by a person who knows the platform stack.
Human-reviewed before it goes live
Every reply and every post is reviewed by a person before it goes live.
Technology may help with efficiency, but your regulars are reading words that come from a person. Every customer-facing reply and every included social post is reviewed by a human on the team before it is published under your name.
This is not a black-box AI service, and it is not a marketplace of contract writers. It is a small team that learns your voice during onboarding and stays with it.
Your business. Your accounts. Your voice.
- You always retain ownership of your Google, Yelp, TripAdvisor, and social media accounts. We never take ownership of your accounts.
- Authorized account access is established during onboarding under your control.
- Your brand tone and response preferences are captured during onboarding so replies sound like your team.
- Sensitive reviews are escalated and flagged for your attention before any reply is published.
- Every customer-facing reply and post is human-reviewed before it goes live.
Plain answers
Questions we hear before most orders.
Still not sure? Email review-concierge@polsia.app and a real person writes back, or visit the full FAQ page.
Get started
Spend less time managing reviews. Spend more time running your restaurant.
Pick the plan that fits this month. We write back the same business day with the exact onboarding steps for your channels.
Review management for restaurants and cafés · human-reviewed before it goes live
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Questions? Email review-concierge@polsia.app and a real person writes back. review-concierge@polsia.app.