We keep it short and honest.
Short version
The $136 one-time setup basket is non-refundable once setup work has begun on your behalf. Monthly subscription fees for the current month are non-refundable and we do not pro-rate partial months. If something went wrong on our end — we failed to deliver the Service we promised — we make it right.
What is refundable, and when
- Full refund of every paid amount if we cannot deliver the Service and you ask within 14 days of your first payment.
- Pro-rated refund of the current month if we materially miss the Service we promised — for example, longer than 7 days of un-replied reviews caused by us.
- Refund of months not yet started if you cancel mid-billing.
What is non-refundable
- The one-time $136 setup basket, once setup work has begun (typically within one business day of payment).
- The current month of the monthly plan, if you cancel part-way through — you keep access through the end of the month you paid for.
How refunds are paid
Refunds go back to the original payment method through our payment processor and usually clear in 5–10 business days.
Contact
To request a refund, email review-concierge@polsia.app or use the contact page.